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Dear all,

Kindly be informed that it is the first time to use the myscript.js. I have found that it takes a lot of time to load it in a pop up window, Is there any solution for this?

Thanks 

Hi Omnia,

Can you confirm that you face the same issue with the demo there ?

Could you send use a screenshot of network tab in chrome developer mode ?

Best regards

Pierre-Alban DEWITTE

Head of cloud @MyScript

Thanks for your quick response. 

Actually, The page takes a lot of time to load, and when it loads, it takes a lot of time to detect text.

Please find attached a screenshot of the Network tab.

Thanks 

In addition, there is also an error as per attached. I think it may be also a reason for this problem.

Please find attached. 

Hi Omnia,

We also see that webdemoapi.myscript.com was slow this morning but things improve a lot in the past couple of hours. We are still digging in our metrics and logs to know why it was slower that usually. We suspect a degradation of the storage service we use to allow reconnexion in case of a session lost. Whatever the problem was it does not implies a javascript error like in your last screenshot. Could you elaborate on how you collect the strokes and send them to MyScriptJS ? Do you manipulate the model object from your own integration ? If you are allowed to, can you share your code ?

Best regards

Pierre-Alban DEWITTE

head of cloud @MyScript