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Maths Text Disappearing and reapperaring

Hi,

When you write in the editor, the characters are disappearing, and then reappear when converted.

Not sure why this is happening. Using the following settings

type: 'MATH',  protocol: 'WEBSOCKET', apiVersion: 'V4'.

Thank you for your help.



Best Answer

Dear V Sindroja,


Thank you for contacting us.


We have reproduced the issue you faced and the cloud server has been updated to fix the problem.

After the update, we have not reproduced the problem, so you should now retrieve the same behavior as before. 


Please let us know if you are still facing any unexpected behavior.


Best regards,


Gwenaëlle

4 CommentsSorted by Oldest First

Please could you help me with this. I'm writing an app and the ability to write continuously is essential to the design. Also, this never happened before? It used to work fine, has anything changed?

Dear V Sindroja,


Thank you for contacting us.


We are inquiring on our side and trying to reproduce this issue.


Could you, please, indicate when you notice this change?


Best regards,


Gwenaëlle


Answer

Dear V Sindroja,


Thank you for contacting us.


We have reproduced the issue you faced and the cloud server has been updated to fix the problem.

After the update, we have not reproduced the problem, so you should now retrieve the same behavior as before. 


Please let us know if you are still facing any unexpected behavior.


Best regards,


Gwenaëlle

Thank you, it's working just as before. 

Many thanks.