General questions

cloud.myscript.com is not working

Since 21 July (Japan time), I have not received any response from your math 

recognition server 'cloud.myscript.com' . Therefore I cannnot use math recognition.

However, the demo server 'webdemoapi.myscript.com' is able to perform the math

recognition process normally.

If there is any trouble with the recognition server, please let us know when it will

be restored.



Hi,


Thank you for your post. The 'cloud.myscript.com' is indeed currentely experiencing some degraded quality of service.

Our team is working on fixing the issue.


On your side, could you please, indicate the email address of the account that you are using to perform your math recognition?


Best regards,


Gwenaëlle

Thank you for your help, Gwenaëlle.

I am an engineer, and it is not a good idea to write my company's contractual email address in this forum. 

So, I would like to convey this message to MyScript support.

If possible, could you please give me the email address of the support?

Best regards

Hi


Our team has fixed the issue, and the cloud.myscript.com v4 has been back to the normal.

Best regards,

Gwenaëlle

 

Thank you for your help.

I think MS. Tanaka from the ICT department contacted you to let you know the situation of the server.

We are relieved to hear that the server is back to normal now.

Thank you very much for your cooperation.


Thank you for your update.

We also communicated to MS. Tanaka from the ICT department that the situation is back to the normal.


Best regards,


Gwenaëlle

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