Recently, two users of my product have feedback to identify and cannot be used. After the inquiry log found that I have reported illegal certificates when creating an engine. In the first user, Note app, tried five times, the second user keyboard, tried ten times, his network was normal.
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I checked your console and did not notice any error message. Most likely the issue is that the user either doesn't have a valid internet connection or cannot connect to "atk.myscript.com" (in some cases, firewalls can prevent from accessing certain URLs).