Hmmm, something else was going on then - this was pretty much immediately after authenticating (for both Chrome and Safari).
Hello Shannon,
Thank you for your feedback.
The session timer is a day. So you should only face this issue when trying to access the recognition assets 1+ day(s) after you connected.
We will performed further internal tests to investigate on this issue.
Best regards,
Gwenaëlle
Ahhh thank you - that does fix it for me. It would also seem to be a bug?
Dear Shannon,
Thank you for your question.
I have not been able to reproduce your problem on Mac.
I suspect your issue is due to the session timeout that occurs quite shortly after you sign in, preventing you from downloading the assets even though it looks like you are still signed in.
So if this is happening, could you please sign out, then sign back in and try to download your assets immediately after signing back in?
Best regards,
Gwenaëlle
Shannonholl
Hello,
I feel like I must have lost my mind here. Setting up a new project and upgrading to version 3.2 but I can't seem to download the recognition assets. I've tried two browsers on mac: Safar refuses to even load the page, Chrome will load the page and let me choose the assets to download but gives me a "Need to be authenticated" error - I am logged in so I'm not sure how I'm not authenticated.
Are there problems with this page, or is it just me?
Thank you!
Shannon