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Restrict recognition of numerals

Hi, 

I am having an issue while writing the "oo" text it is giving me 00 as a numeral output So I wanted to restrict the recognition numerals. Please let me know how we can restrict the numerals recognition.

Thanks,


Dear Emily,


thank you for contacting us.


Currently, the solution  is that you create a subset knowledge,that is to recognize only the  characters that belong to the latter:

-https://developer.myscript.com/docs/interactive-ink/1.4/android/advanced/build-custom-resources/#subset-knowledge

-https://developer.myscript.com/docs/interactive-ink/1.4/android/advanced/custom-recognition/#subset-knowledge


From this, you understand you shall proceed as follows:

-Create a UTF-8 text file

-Add all the characters you can to be able to reocgnize.

-Drop it into our resource builder tool: https://developer.myscript.com/support/recognition-assets


You can then download the compiled res file and add it to your application and configuration.


Best regards,


Olivier

Hi,

I have created a sk file and the res file and uploaded it to the resources section. In code, I am also sending the custom resources name in configuration object but still getting numbers so could you please help me out.

Note:- 

content of sk -  "!,.?abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ "


Thanks!

Dear Emily,


are you using our iink native ou or Cloud solution?


If Cloud, can we have your request?

If Native, how did you set your configuration? Did you add properly your .res file in the assets of your project?


Best regards,


Olivier


Hi,

We are using the cloud solution.


PFA the below request body.

{"xDPI":264.0,"yDPI":264.0,"width":572,"height":249,"contentType":"Text","configuration":{"lang":"en_US","text":{"configuration":{"customResources":["RestrictNumerals"],"addLKText":true}}},"strokeGroups":[{"strokes":[{"x":["190.5496","190.5496","190.5496","190.5496","190.5496","190.5496","191.8206","194.0435","197.5098","200.1342","203.2484","204.9321","206.5331","208.0627","208.7835","209.1246","209.1246","209.4603","209.4603","209.7958","210.1315","211.2209","212.9045","214.5111","216.1122","217.3942","219.4685","221.7794","225.5868","229.7629","234.181","236.5084","238.0214","238.9403","238.9403","238.9403","238.9403","238.9403","238.9403","238.9403","238.9403","238.9403","238.9403","238.4561","236.9761","234.9678","233.0531","230.5276","226.8303","224.6954","223.3694","221.7518","219.3254","218.1535","216.5414","214.4066","212.2718","210.137","208.0022","205.3502","203.0999","200.844","199.0778","197.7463","195.8206","193.3282","192.844","191.3145","189.7903","188.8605","187.0118","186.082","185.1521","184.2223","183.7766","182.8907","182.8907","182.4506","182.4506","182.4506","182.4506","182.4506","182.4506","182.4506","182.4506","183.4506"],"y":["197.0481","199.9477","211.7276","221.945","233.1197","244.3109","254.5117","261.2737","268.8116","274.0715","278.2256","280.3494","281.5488","282.3136","282.3136","282.3136","282.6382","282.6382","282.9794","282.9794","282.9794","282.9794","282.9794","282.5722","281.3618","279.227","274.0275","266.4787","256.2393","242.9794","228.4209","220.9216","216.3989","213.1472","209.8954","206.044","200.0853","194.8253","188.2008","182.2421","177.0866","171.8817","168.0303","163.5516","159.0344","154.5062","150.6768","146.6657","142.9684","141.2737","140.8281","140.4209","140.4209","140.4209","140.4209","140.4209","141.2627","142.9464","144.63","146.3907","148.63","150.8748","153.5103","156.1513","159.9917","166.4236","168.3384","172.8556","177.3507","180.586","185.1417","188.3824","191.6231","194.8638","198.1045","200.74","203.9587","206.077","208.718","211.3535","213.4773","215.0839","216.2448","216.9711","217.3343","216.3343"]},{"x":["273.0091","273.0091","273.0091","273.0091","273.0091","272.3708","273.6418","275.6666","277.6638","280.3488","282.7477","284.3158","285.0421","286.2085","289.0806","292.1893","296.9485","299.6611","302.8798","304.8715","305.8289","306.7477","307.2264","307.2264","307.2264","307.2264","307.2264","307.2264","307.2264","307.2264","307.6281","309.1026","312.888","318.269","322.8082","327.8206","331.2154","333.4603","335.0668","336.2333","338.9568","344.3433","354.4396","359.3145","361.3832","363.7821","365.3392","365.8949","365.8949","363.9362","360.0187","357.2072","353.2512","350.7587","349.5428","348.8055","348.4368","348.4368","349.4368"],"y":["208.9546","209.6093","215.5296","224.817","235.0069","253.3563","258.4567","269.3618","273.8734","279.7607","283.1224","285.0922","285.4553","285.4553","282.9298","278.2531","271.1059","265.1472","259.2104","254.6823","250.8308","247.5791","243.7386","241.0867","238.4347","237.2572","236.5255","236.1788","236.8446","238.011","240.1348","244.652","250.033","256.608","261.6699","266.6877","269.6424","271.4856","272.2888","272.2888","271.326","267.5296","261.0371","256.7125","254.6382","251.2655","246.0605","235.9202","226.6327","215.4305","204.3164","197.5984","191.414","187.3645","185.7469","185.3783","185.3783","185.0426","184.0426"]}]}]}

Thanks,

Hello, 


Can we get a contact phone number and/or email address for support?.... We waited nearly 2 weeks for a reply here and we cannot wait this long in the future. We will have to switch to another service if this is the case for support. 

Dear Emily,


currently, I checked your account but did not see any resource uploaded. Are you using another account for tests that hosts this resource? if so, what is it?


Can we get a contact phone number and/or email address for support?

>>On our developer portal, we do our best to provide with the best free support. If you need a professional support, we can forward your request to our sales team, wo will communicate with the pricing.


Best regards,


Olivier

Hi,

Yes, we are using a test account where we have uploaded the resource. Please check from this account you will find the resource.

Thanks,

Dear Emily, Dear Manmeet,


I am a bit puzzled as I am not able to reproduce. Are you using the proper resource?

Best regards,


Olivier

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