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For nearly a week now we have been seeing sporadic connection errors with the iink web recognition. We've written a nodejs proxy API which takes the client requests and sends them on, this is hosted in Azure App Service.

Is this a known issue at MyScript servers? I cannot find any status page.

/home/site/wwwroot:error: { message: 'recognition:recognisePath:Connection to MyScript is failing: FetchError: request to https://cloud.myscript.com/api/v4.0/iink/batch failed, reason: socket hang up\n' + ' at ClientRequest. (/home/site/wwwroot/node_modules/node-fetch/lib/index.js:1461:11)\n' + ' at ClientRequest.clsBind (/usr/local/lib/node_modules/applicationinsights/node_modules/cls-hooked/context.js:172:17)\n' + ' at ClientRequest.emit (events.js:326:22)\n' + ' at ClientRequest.EventEmitter.emit (domain.js:483:12)\n' + ' at ClientRequest.emitted (/usr/local/lib/node_modules/applicationinsights/node_modules/emitter-listener/listener.js:134:21)\n' + ' at TLSSocket.socketOnEnd (_http_client.js:459:9)\n' + ' at TLSSocket.emit (events.js:326:22)\n' + ' at TLSSocket.EventEmitter.emit (domain.js:483:12)\n' + ' at endReadableNT (_stream_readable.js:1223:12)\n' + ' at processTicksAndRejections (internal/process/task_queues.js:84:21) {\n' + " type: 'system',\n" + " errno: 'ECONNRESET',\n" + " code: 'ECONNRESET'\n" + '}', level: 'error', [Symbol(level)]: 'error', [Symbol(message)]: {"message":"recognition:recognisePath:Connection to MyScript is failing: FetchError: request to https://cloud.myscript.com/api/v4.0/iink/batch failed, reason: socket hang up\\n at ClientRequest.<anonymous> (/home/site/wwwroot/node_modules/node-fetch/lib/index.js:1461:11)\\n at ClientRequest.clsBind (/usr/local/lib/node_modules/applicationinsights/node_modules/cls-hooked/context.js:172:17)\\n at ClientRequest.emit (events.js:326:22)\\n at ClientRequest.EventEmitter.emit (domain.js:483:12)\\n at ClientRequest.emitted (/usr/local/lib/node_modules/applicationinsights/node_modules/emitter-listener/listener.js:134:21)\\n at TLSSocket.socketOnEnd (_http_client.js:459:9)\\n at TLSSocket.emit (events.js:326:22)\\n at TLSSocket.EventEmitter.emit (domain.js:483:12)\\n at endReadableNT (_stream_readable.js:1223:12)\\n at processTicksAndRejections (internal/process/task_queues.js:84:21) {\\n type: 'system',\\n errno: 'ECONNRESET',\\n code: 'ECONNRESET'\\n}","level":"error"} }