MyScript SDK is working well in simultor but not in device

S

Steve Smith

started a topic 12 months ago

Dear Team,

Can you please help us with the solution to the crash getting in real device and not in simulator?

Also getting the below crashlog always when getting crashed:

"warning: could not execute support code to read Objective-C class data in the process. This may reduce the quality of type information available"

Thanks

Regards,

Smith

Maël @MyScript

said 10 months ago

Dear Steve,

We tried to reproduce the issue with our Demo sample but we don't get such warnings.

Can you please provide us more details to understand and reproduce the issue ?

Regards,

Maël

S

Steve Smith

said 10 months ago

Dear Maël,

We are getting too many warning logs like below when we are processing the bulk points like below:

=============

[self.editor pointerEvents:pointerEvents count:eventCount doProcessGestures:NO error:&error];

[self.editor waitForIdle];

=============

Error Logs:

Swift.ImplicitlyUnwrappedOptional<Swift.String>.none

=============

Can you please help us to fix this problem?

Thanks,

Steve

S

Steve Smith

said 10 months ago

Dear Maël,

You're absolutely right. Thanks for the quick solution.

Thanks,

Steve

Maël @MyScript

said 10 months ago

Dear Steve,

It seems that you have reached your limit of licence consumption.

We have credited you with additional licenses and at the same time we found that the activated license counter increased.

Your problem should now be solved.

Let me know if you have any trouble about this.

Regards,

Maël

S

Steve Smith

said 10 months ago

Dear Olivier,

We are getting an "invalid certificate" error in older iPads like iPad Air 2, iPad Air etc.. (newer iPads are just working fine).

We already went LIVE with the recognition feature but this error is causing many problems for us.

Can you please help us with a solution?

Thanks,

Steve

O

Olivier @MyScript

said 12 months ago

Dear Steve,

thank you for contacting us.

Which error message do you have? Can you confirm it is "Mismatch between certificate and application: com\.myscript\..+ != com.***", which I can see in your console?

If so, can you please check the 'bundleIdentifier' of your project?: https://developer-support.myscript.com/support/discussions/topics/16000007816.

If this doesn't help, can you please provide us with more information, so that we better understand the issue you are facing?

Best regards,

Olivier

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