Math

Answered

Can't use myscript on word, error: {"result":{"message":"Internal Message Error"}}

Hey,

My name is Yarden and first I want to say that urs app is very useful and I really like it.

Unfortunately, the app doesn't work for me on the Word dec, when I try to write in it I get the error:

{"result": {"message": "Internal Message Error"}}  How can this error be resolved?

Thank you!


The app name is MyScript Math Sample.


Best Answer

Dear Siton, dear Robert,

We are sorry for the service interruption, it should work again. However, please note we are in the process of ending support for this service.

Indeed, a few years ago, we released a free Word plugin letting people directly handwrite equations into Microsoft Word.

After some initial traction, its usage steadily declined over the years, with the raise of mobile devices and the availability of other handwriting-centric applications.

The plugin was based on a server stack that recently reached its end of life, replaced with a newer offering. Due to the low usage and our need to focus on our core technology and Nebo application, we have taken the decision not to update it and to remove it from the Office store.

Should you wish to continue handwriting equations using MyScript handwriting recognition, and although it will not provide a perfect replacement, you can consider switching to MyScript Nebo's built-in Word export and equation support.

Best regards,

Olivier


I HAVE THE SAME ISSUES, ANYONE FIND THE FIX


Answer

Dear Siton, dear Robert,

We are sorry for the service interruption, it should work again. However, please note we are in the process of ending support for this service.

Indeed, a few years ago, we released a free Word plugin letting people directly handwrite equations into Microsoft Word.

After some initial traction, its usage steadily declined over the years, with the raise of mobile devices and the availability of other handwriting-centric applications.

The plugin was based on a server stack that recently reached its end of life, replaced with a newer offering. Due to the low usage and our need to focus on our core technology and Nebo application, we have taken the decision not to update it and to remove it from the Office store.

Should you wish to continue handwriting equations using MyScript handwriting recognition, and although it will not provide a perfect replacement, you can consider switching to MyScript Nebo's built-in Word export and equation support.

Best regards,

Olivier

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